Delivery Information

To calculate the cost of delivery to your address please select one of the links below.
 
Please select your location:

You may also wish to view our other terms with regard to deliveries, and returns procedures.

1. Shipping

1.1 UK Mainland Shipping
 
Note: If you are located in the Highlands, Islands or Northern Ireland please click here to see your shipping rates.  If you have any feathers measuring over 31" please click here to see your shipping rates.
 
Shipping Service Cost
2nd Class Delivery (dispatched within three working days) £1.99
1st Class Delivery (dispatched within three working days) £3.99
Special Delivery (delivery within two working days) £9.99
Express Delivery* (next working day delivery) £12.99

 

If any feathers in your cart measure over 31" in length the following rates apply.

Shipping Service Cost
Standard Parcel (dispatched within three working days) £4.99
Special Delivery (guaranteed delivery within two working days) £9.99
Express Delivery* (next working day delivery) £12.99

 

*Orders placed before 1200GMT will arrive next working day.  Orders placed after this time will arrive within two working days.  All express deliveries are sent via FedEx courier or Royal Mail special delivery.  Availability; Monday-Thursday.

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1.2 UK Highlands, Islands and Northern Ireland

If all feathers in your cart measure 31" or less in length the following rates apply.  If you have any feathers measuring over 31" please click here to see your shipping rates.

Shipping Service Cost
2nd Class Delivery (dispatched within three working days) £1.99
1st Class Delivery (dispatched within three working days) £3.99
Special Delivery (delivery within two working days) £9.99
Express Delivery* (next working day delivery) £12.99

 

*Orders placed before 1200GMT will arrive next working day.  Orders placed after this time will arrive within two working days.  All express deliveries are sent via FedEx courier or Royal Mail special delivery.  Availability; Monday-Thursday.

If any feathers in your cart measure over 31" in length the following rates apply.

Total Order Value Shipping Service Cost
£0-50 Standard Parcel (dispatched within three working days) £4.99
£50+ Courier (dispatched within two working days) £17.99

 

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1.3 Europe Delivery

For European countries (other than the UK) the following shipping rates apply.

If all feathers in your cart measure 31" or less in length the following rates apply.  If you have any feathers measuring over 31" please click here to see your shipping rates.

Total Order Value Shipping Service Cost
£0-39.99 Airmail Delivery (dispatched within three working days) £3.99
£40-99.99 Airmail Delivery (dispatched within three working days) £10.99
£0+ (compulsory on £100+ orders) Courier Delivery (delivered within ten working days) £20.99
 
 
If any feathers in your cart measure over 31" in length the following rates apply.
 
Shipping Service Cost
Courier Delivery (delivered within ten working days) £20.99
 
Other Terms  Return to Top
1.4 Worldwide Delivery
 
If you are outside Europe the following shipping rates apply.
 
If all feathers in your cart measure 31" or less in length the following rates apply.  If you have any feathers measuring over 31" please click here to see your shipping rates.
 
Total Order Value Shipping Service Cost
£0-39.99 Airmail Delivery (dispatched within three working days) £6.99
£40-99.99 Airmail Delivery (dispatched within three working days) £14.99
£100+ Please contact us for a quote.

 

If any feathers in your cart measure over 31" in length please contact us for a quote. 

Other Terms  Return to Top

1.5 Wholesale Shipping

If you are a wholesale customer the following shipping rates apply.  If you are located outside of Europe please contact us for a delivery quote.

Location All Feathers under 31" in Length Any Feathers over 31" in Length
UK Mainland £9.99 £9.99
UK Highlands, Islands and Northern Ireland £9.99 £17.99
Rest of Europe £20.99 £20.99

 

Other Terms  Return to Top


2. Other Terms

2.1 2nd Class, Standard Parcel and Airmail Deliveries

We aim to ship these packages within three working days of payment although this may change if we experience increased demand.  Royal Mail aim to deliver all 2nd Class items within 3 working days of posting, Standard Parcels within 7 working days, and Airmail within 14 working days.  Royal Mail do not consider an item as missing before 15 working days have elapsed so FeathersUK can not pursue a claim for missing mail during this period.

2.2 1st Class and UK Courier Deliveries (including Highlands, Islands and Northern Ireland)

We aim to ship these packages within three working days of payment although this may change if we experience increased demand.  Royal Mail aim to deliver all 1st Class items within 2 working days of posting.  Our couriers aim to deliver items within 4 working days after dispatch.  Royal Mail do not consider an item as missing before 15 working days have elapsed so FeathersUK can not pursue a claim for missing mail during this period.  If a courier item fails to arrive within 4 working days after dispatch please contact us for assistance.

2.3 Special Deliveries

If our special delivery service was selected orders placed before 1200GMT will arrive withing two workings day. Orders placed after this time will arrive within three working days. All express deliveries are sent via FedEx courier or Royal Mail special delivery. If your order has not reached you within two working days then please contact us.  A working day is Monday-Friday (excluding bank holidays).

2.4 Express Deliveries

If our express delivery service was selected orders placed before 1200GMT will arrive next working day. Orders placed after this time will arrive within two working days. All express deliveries are sent via FedEx courier or Royal Mail special delivery. If your order has not reached you within one working day then please contact us.  A working day is Monday-Friday (excluding bank holidays).

2.5 European Courier Deliveries (excluding UK)

We aim to ship these packages within two working days of payment although this may change if we experience increased demand.  If your order has not reached you within ten working days after dispatch then please contact us.  A working day is Monday-Friday (excluding bank holidays).

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3. Returns and Exchanges

3.1 Goods may be returned within 14 days of receipt for a full refund or exchange. Items that have been damaged through the negligence of the customer are excluded from this policy. Please contact us before returning items as unauthorised returns are not permitted.

3.2 Refunds and exchanges will only be processed after the returned goods have been received by FeathersUK.

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